Overview
Data Analyst Jobs in Toronto, ON at Gorgias
Full job description
Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS.
Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.
We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.
We’re still growing fast and looking for new teammates who want to grow with us.
About the Team
Our Data Analytics team is across-functional teamthat works hand-in-hand with all of the other teams at Gorgias (Marketing, Partnerships, Sales, Success, Support, Product and Engineering).
Our core mission is to maximize Gorgias’s impact by empowering our stakeholders to make data-backed decisions by providing them with accurate data & assisting them in driving insights.
The team itself is composed of two main sub-teams:
Business Intelligence:partners with the rest of the company by providing ROI driven insights and recommendations, and by giving them the data resources needed to achieve goals. The team consists of 8 members, specializing in two key areas of expertise: product analytics, and holistic business insights.
Analytics Engineering:responsible for the management and maintenance of the Data Platform, including all data pipelines and assets. Their primary goal is to ensure that accurate and easily accessible data is provided at scale to end users.
About the Role
You will join our Business Intelligence team and become astrategic data partner & advisor for our leadership team,mostly working on cross-functional Go-To-Market and Finance topics.
Your mission will be tounlock and maximize new opportunitiesas well assolve cross-functional challenges, by delivering ROI-driven analyses and recommendations that will have a long-term impact on the business and influence our roadmap
You will be joining Sol (based in Toronto), our team expert on GTM and Finance topics, while the rest on the team is mostly focused on product-oriented initiatives. There’s plenty of business challenges to resolve, data insights to provide to drive more revenue,come join the team as a key internal data consultant for Gorgias!
What You’ll Do
Serve as astrategic thought partner and help solve key challengesfor all Go-To-Market motions such as attribution & channel performance, ARR prediction & forecast, funnel analysis, etc.
MeasureROIon GTM investments & initiatives andgive proactive insights on growth and potential risks based on business trends(ex: health of leads pipeline, funnel challenges, improving close rate, etc) and communicate them back to the executive team.
In Toronto, you will be working closely with 2 members of the exec team: our CMO and our CRO.
Identify levers of growth and retentionfor our customer base through experimentation, d…
Title: Data Analyst
Company: Gorgias
Location: Toronto, ON
Category:
