Overview
Customer Support Specialist Jobs in Remote at ProPet Software Inc.
Full job description
ProPet Software Inc. is a start-up that is focused on delivering comprehensive SaaS-based management software for the professional pet care industry. We are looking for a Full-Time Customer Success Specialist to join our team and share in the growth of ProPet as we strive to become the global market leader in the pet care business software space. ProPet is currently used internationally in over ten countries.
As a member of the customer success team, you will work to consistently create an exceptional experience for all of our customers while driving to increase customer leads, engagement, and retention.
Key Responsibilities
Responsible for client onboarding and account set up
Provide training sessions for new and existing customers
Provide timely answers to customer help tickets
Communicate with customers via phone support calls and emails
Contributing to the creation process of training materials (written and video)
Assisting in the growth of customer relationships, which include: increasing adoption, ensuring retention, and overall customer satisfaction
Supporting the Customer Success and Marketing teams and/or other ProPet departments, as needed
Essential Skills
Quick Learner with a knack for understanding and learning software
Excellent customer service skills
Comfortable speaking with customers on the phone and demonstrating the software functionality
Likes taking initiative
Attention to detail
Prepared to make judgment decisions
Effectively prioritizes tasks and is able to meet deadlines
Qualifications
University or College graduate in Business Administration or related field
Experience in a Customer Success or Support role
Proficiency in Microsoft Office (Word, Excel)
Excellent written and verbal communication skills
Language
Fluent in English reading, writing and oral
Assets (But Not Required)
Knowledge of the French language
Knowledge of Quality of Service Protocols
Knowledge of software management practices
Experience assisting customers with limited knowledge of technologies
Experience in the pet industry
Knowledge of task-based project management software like Trello or Jira
Knowledge of Help Desk and marketing software like Zendesk and Hubspot
Knowledge of MS Excel, including the use of complex functions as applied to data formatting
Location:
Work is completely remote, with offices located in Ottawa, Ontario, Canada (Carlsbad Springs)
If you’re interested in joining the ProPet team as a Customer Success Coordinator, please send your cover letter and CV to jobs(at)propetware.com and in the subject line include yourfavouritedog breed. Resumes submitted through Indeed will not be reviewed.
Job Type: Full-time
Job Types: Full-time, Permanent
Salary: $40,000.00 per year
Benefits:
Flexible schedule
Work from home
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Monday to Friday
Work Location: Remote
Title: Customer Support Specialist
Company: ProPet Software Inc.
Location: Remote
Category:
