Overview
Customer Support Representative Tier 1 Jobs in Saskatoon at Access Communications Co-operative Ltd
Job Brief
Customer Support Representative Tier 1 In Saskatoon
Access Communications is seeking an energetic, motivated, customer focused individual to join our team. Access is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewan’s Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package.
Do you like working with all kinds of interesting people? If so, we have a fantastic opportunity for a part time Customer Support Representative in Estevan.
As a community owned co-operative, we pride ourselves on putting our customers first and being available when they need us most. This means shifts can include days, evening, and weekends.
As a Customer Support Representative:
You love to save the day, taking ownership of & finding creative solutions for any problems that come your way over the phone or in retail.
You use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, understanding their bill, etc.
You have the aptitude to learn all about our awesome products & services, including cool equipment like TiVo boxes. And can teach customers about them, too!
You’re fast on your feet & can keep up with constantly evolving information & procedures as part of a high-tech company that leads the way in TV, Internet, Phone, & Security services.
You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability.
Competencies you have for success:
Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, & patience.
Talent for handling a large number of calls efficiently & accurately in a busy environment.
Continually striving to achieve targets and metrics.
Ability to respond positively to constructive feedback.
Ability to put into practice training you receive on basic troubleshooting.
Capacity to quickly adapt to new processes, procedures, & technology.
Previous Call Centre experience is an asset, but not required.
Minimum grade 12 education.
Clear Criminal Record Check.
The benefits:
Great Salary – Starting at $21.88/ hour!
Outstanding Benefits Package, including Health, Dental and Vision
Amazing competitive staff discounts on all services
Company matched pension plan.
Health and Wellness benefits
Ongoing training and development opportunities with opportunities for career advancement.
Volunteer Opportunities! We do great things in the community, and everyone here is part of that.
Applications are due by Friday, July 5th, 2024.
Title: Customer Support Representative Tier 1
Company: Access Communications Co-operative Ltd
Location: Saskatoon
