Overview
Customer Support Officer Jobs in Vancouver – British Columbia at ChartWorld Group
Title: Customer Support Officer
Company: ChartWorld Group
Location: Vancouver – British Columbia
Category: Customer Service/HelpDesk
Your tasks 1st line response to inquiries associated with Raymarine products, either responding directly to inquiries by using FAQs or knowledge base or escalating them to team members or Tier 2 support for a further detailed response. Assisting customers via Telephone, web, and email, following up customer contacts as necessary, and supporting team colleagues with detailed technical guidance relating to customer inquiries.
Provide customers with call back and or follow up actions to ensure satisfactory resolution within dept KPIs. Assisting and supporting in the resolution of customer complaints, escalating as necessary to line manager. To develop and publish FAQs and develop content for the knowledge base to enhance customer self-diagnosis and web-based knowledge tool to be expanded and available to all customers.
To identify and publish support documentation to enhance the customer support activities and quality and scope of support materials for customers. To support customers remotely via web team viewer sessions, to diagnose the source of issues. To guide the administration of repairs through Raymarine’s customer portal. Other duties as assigned. What we need from you Good
communication skills
, both verbal and written, clear, concise, and accurate are essential Clear spoken English and grammatically correct written English necessary PC literate and competent operator of telephony is essential
Experience of
close
communication
direct with customers required
Experience of
electrical and electronic repair and diagnostics
Ability to
work within a team Self-motivated, ability to prioritize workload Knowledge of leisure boat industry / fishing electronics / hydraulics is a plus. What is in it for you
Competitive salary
and
benefits package
Extensive health insurance with dental and vision care RRSP match Wellbeing hotline A wide range of corporate activities Plenty of room for creativity and expressing
your skills
Personal training budget
About us
Teledyne Chart World and Seven Cs was established with the desire to make commercial shipping safer and more efficient. The main areas of activity include the development of concepts for optimized digital route and voyage planning, the equipping of ships with digital navigation systems and charts as well as the installation of supplementary software products. Today, we are the market leader for ECDIS as a service, and a driver of digital navigation and automated voyage planning tools.
The company operates from offices in Germany, Singapore, Cyprus, Canada and Japan. Teledyne Chart World and Seven Cs is an Equal Opportunity/ Affirmative Action Employer. We believe in providing equal opportunities to all and emphasize on
diversity
and
inclusion
.
