Overview
Customer Support Agent (Toronto) Jobs in Toronto, ON at TourRadar
Full job description
Make TourRadar your next adventure
TourRadar has been revolutionizing the travel industry since 2010. Our Adventure Booking Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, and offering 50,000+ organized adventures in more than 160 countries.
We are a team of adventurers hailing from more than 50 countries. We are dedicated to fostering an environment where all team members are respected, valued, and where every voice matters. We are united by our vision to enrich the world through organized adventures and we can only do that with great colleagues.
Working at TourRadar isn’t just a job. It’s a true adventure, one where you can change the way people experience the world through travel.
We are currently looking for a travel enthusiast to join our team in Toronto as aCustomer Support Agenton a full-time basis.
What your adventure will look like:
Our Customer Support Team understands how important it is to have peace of mind when you’re planning and undertaking your next adventure. This is why we pride ourselves on having a team that is available to our customers 24/7 providing advice and support to travelers and operators alike via live chat, email and telephone. We are a close-knit team that values solution-oriented people who are passionate about what TourRadar does and about making sure our customers gain the full benefit of what we have to offer. By providing excellent support to all those within our ecosystem, we ensure that TourRadar remains best in class in the multi-day adventure industry.
Your responsibilities:
All our bookings occur online, so you will be responsible for chatting with travelers via phone and email
Supporting and moving customers down the sales funnel who have either found a specific tour on TourRadar.com or are undecided between a number of options
Answering customer questions and providing information in a professional manner
Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
Handling booking cancellations, changes, payment issues, and adjustments
What you’ll need to bring to your adventure:
You love to work with customers and understand their needs
You are sales-driven and comfortable guiding customers toward a booking
You are passionate about providing mind-blowing customer service and going the extra mile for your customers
You are tech-savvy (Experience using Mac, familiar with online booking tools, and can operate with several tools at the same time)
You have multitasking abilities and are capable of handling high volumes of enquiries
You are open-minded, love challenges, are enthusiastic to learn and are interested in travelling
You don´t know the meaning of “I can’t find the answer”
You are comfortable working on a rotating roster over 7 days of the week
You are eligible to work in Canada
Advantageous: You are TICO-certified
What you’ll discover on your journey with us
Plan your working life with home office and work abroad options
Experience our organized Adventures first-hand with our Travel Credit System
Take a break with a minimum global entitlement of 25 paid vacation days
Focus on your well-being and health with access to Oliva…
Title: Customer Support Agent (Toronto)
Company: TourRadar
Location: Toronto, ON
Category:
