Overview
Customer Supply Chain (Service) Representative Jobs in Mississauga at Gay Lea Foods
Job Scope:
Gay Lea Foods is currently looking for a customer supply chain (service) representative to join us on a full-time basis, in delivering exceptional customer service experiences to our clients. If you enjoy interacting with people, have a passion for customer service, and strive for personal and team success, this may be the role is for you!
Key Responsibilities:
Liaise and bridge daily communication between internal departments (Sales, Supply Chain and Finance) and external partners in operational matters to ensure timely and accurate delivery of products.
Manage all orders within your client portfolio and cover back-fill for vacation to ensure client satisfaction.
Manage client portfolio.
Provide support to Key Account team members as required.
Proactively resolve issues that threaten service levels.
Ensure and exhibit a professional attitude and demeanor to all who contact the company.
Issue return merchandise authorization numbers and/or return of products (credit processing) to eligible customers.
Respond to consumer enquiries as back-up to the consumer relations team, and complete associated tasks, including forwarding complaints with proper documentation to the respective Quality Control Supervisor, for their investigation and written response within 24 hours, making necessary arrangements to pick up complaint products for analysis.
Food Safety and Quality responsibility as outlined in SOPs and other training materials provided and accurate record keeping.
Other related duties as required.
Qualifications:
Minimum 4 years of relevant Customer Service experience, in a fast-paced, Consumer Goods (CG) environment.
Bilingualism (French) proficiency preferred.
Post-secondary education completed.
Previous experience in the Food Processing Industry is a strong asset.
Excellent attention to detail and a high level of accuracy.
Demonstrated ability to work independently and excel in a team environment.
Self-starter and team player with strong interpersonal skills and flexibility.
Strong computer skills (MS Word, Excel, Outlook).
Excellent written communication skills.
Demonstrated excellent Telephone/Communication/People skills, both written and verbal.
Previous experience with an ERP system is an asset.
Proven ability to exercise diplomacy and sound judgement in stressful situations.
Gay Lea Foods is a proud Canadian-owned dairy food and beverage company with a robust portfolio that includes 7 established brands such as Gay Lea Butter, Nordica Cottage Cheese, Ivanhoe Cheese, Salerno Cheese, and Hewitt’s Dairy. Our wide range of products are sold in Retail, Foodservice, Industrial, Co-pack, and Export markets, developed and produced out of our 13 manufacturing facilities in Ontario and Alberta.
Delivering high-quality and innovative products – from the consumer favourite Spreadables and North America’s first Smooth™ Cottage Cheese, to Nothing But Cheese™, an innovative snack made with 100% cheese, is what makes us market leaders in our categories. Our grassroots approach to business is what guides our direction and differentiates us from our competitors.
Our employees inspire our culture of excellence and entrepreneurship. We hire innovative and passionate professionals who know that greatness is achieved through people, partnerships, and acting with a business owner mindset.
For more about us visit: http://www.gaylea.com
Gay Lea Foods is an equal-opportunity employer and values diversity in our workplace.
Reasonable accommodation is available upon request throughout our recruitment and selection process.
Thank you for your interest in Gay Lea Foods.
Wishing you all the best with your career search!
Title: Customer Supply Chain (Service) Representative
Company: Gay Lea Foods
Location: Mississauga
