Overview
Customer Success Specialist (Kelowna, BC) Jobs in Kelowna, British Columbia at Fullscript
Title: Customer Success Specialist (Kelowna, BC)
Company: Fullscript
Location: Kelowna, British Columbia
Fullscript is making optimal care easy for everyone. Through our care delivery platform, health practitioners can seamlessly design personalized health plans, provide support and education tools, and effortlessly prescribe and manage the use of healthcare’s best supplements — all in one place.
Since 2011, Fullscript has enabled over 90,000 practitioners to deliver care and has helped more than 5.5 MIL patients follow a path to wellness. And we are just getting started.
Come build a healthier future with us.
About the Role:
As a Customer Success Specialist, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You’ll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry.
Please note this position is only open to candidates living in or near Kelowna, BC. While you will be working remotely – being within the Kelowna “hub” allows for occasional in-person (IRL) collaboration & socialization with your team.
Schedule: 10 am – 6 pm PT
Must be flexible to work the 4th weekend – 6 am to 2 pm PT.
What you’ll do:
Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
Building sustainable relationships of trust through open and interactive communication
Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
Coordinating closely with your teammates to ensure support is covered during all business hours
Gathering trends in issues and feedback and reporting them to your supervisor
Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript
Your background:
Proven experience in customer-centric roles, ideally in retail or hospitality
Passion for customer happiness and a positive, engaging demeanor
Ability to multitask and excel in a dynamic environment
Dedication to delivering excellence in every interaction
Strong communication and organizational skills
Embracing change and welcoming new challenges
Enjoyment of collaborative teamwork
Curiosity and a continuous learning mindset.
You must be flexible in scheduling to support customers across North America
Familiarity with Zendesk and SaaS productivity tools is a plus
The Perks
Competitive Compensation
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Customizable benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
6/18/24
7/22/24 Cohort
Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both
Fullscript is committed to diversity in its workforce an…
