Overview
Customer Success Manager; Transformation Advisor), Financial Services Jobs in Toronto, Canada at Amazon Web Services Canada, Inc.
Title: Customer Success Manager; Transformation Advisor), Financial Services
Company: Amazon Web Services Canada, Inc.
Location: Toronto, Canada
Category:
Position: Customer Success Manager (Transformation Advisor), Financial Services
As a Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada’s most complex financial institutions, guiding them through multi-year cloud and AI transformations that reshape how they operate, compete, and serve their customers.
This is not a support role. This is not a sales role. It is a strategic role at the intersection of technology, business strategy, and organizational change.
You will serve as the primary point of accountability for your customers’ cloud and AI transformation journeys — accelerating value realization, de-risking execution, and deepening the AWS partnership at every level of their organization.
Key Responsibilities
- Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches.
- Identify and address the systemic barriers that stall financial institutions on their transformation journeys, helping customers build the governance, operating models, and data infrastructure needed to sustain progress.
- Initiate and lead customer engagements, co-innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology at VP level.
- Provide program-wide visibility and coordination across multiple work streams, applying structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment.
- Develop repeatable mechanisms, contribute to internal enablement, and mentor peers to raise the standard for how AWS delivers customer success in Canada.
Basic Requirements
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud.
- Experience with large scale IT/digital/business transformation or migration programs in a customer facing role.
- Experience with cloud architecture concepts, AI adoption strategies, data strategy, and cloud migration approaches.
Preferred Qualifications
- AWS certification, such as AWS Solutions Architect, or a similar cloud certification.
- Experience working in or with the Financial Services sector, including knowledge of regulatory environments, compliance requirements, and digital banking trends.
- Experience in program management, including the application of structured delivery methodologies and risk mitigation practices.
5+ years leading large-scale technical or engineering programs; customer-facing experience with executives and technologists; experience architecting or migrating to cloud; experience with AI adoption strategies, data strategy, and cloud migration approaches
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