Overview
Customer Success Manager – Fintech Startup Jobs in Toronto, Ontario, Canada at Adecco
Title: Customer Success Manager – Fintech Startup
Company: Adecco
Location: Toronto, Ontario, Canada
Our client in Toronto, ON is building the next generation of financial technology—and they are looking for a Customer Success Manager to help shape the future. In this role, you’ll own the full customer lifecycle—from onboarding to ongoing engagement—ensuring users extract maximum value from our platform. You’ll be the first point of contact for customer inquiries, resolving challenges, gathering feedback, and shaping the future of our product and operations.
This position is perfect for someone who loves solving complex problems, building scalable processes, and working in a high-growth startup environment.
What You’ll Do
- Customer Support: Respond to customer inquiries via email and CX platforms like Intercom, ensuring prompt and high-quality resolutions.
- Issue Resolution & Escalations: Handle complex customer issues and escalations with a solutions-first approach while working cross-functionally to resolve issues quickly and ensure a high-quality customer experience
- Operational Excellence: Build and improve processes that enable the Customer Success team to scale; develop playbooks, documentation, and internal resources to support consistent service delivery
- Data & Insights: Track and analyze customer success metrics including retention, satisfaction, and engagement
- Champion an AI-first approach to customer success: Identify opportunities to leverage AI, automation, and data to solve customer challenges faster, reduce operational friction, and scale the customer experience
- Strategic Initiatives: Lead projects aimed at improving customer experience, operational efficiency, and product adoption
What They are Looking For
- Proven success in client relationship management with 3+ years of experience in Customer Success, Account Management, or Customer Operations
- Experience working in fintech, payments, or a fast-growing technology startup is a strong plus
- Strong problem-solving skills and ability to navigate complex customer issues
- Exceptional verbal and written communication skills.
- Tech-savvy and proficient in tools like Notion, Slack, Google Suite and CX platforms (e.g., Intercom).
- Ability to manage multiple priorities in a fast-paced environment
- Ability to be in the office at their downtown Toronto office 5 days a week.
If you are interested in this Customer Success Manager in Toronto, ON please apply now!
