Overview
Customer Success Associate Jobs in Toronto at Selrhub It Solutions
Responsibilities:
Act as the primary point of contact for customers, ensuring they receive excellent service and support.
Develop and maintain strong relationships with customers, understanding their needs and business objectives.
Proactively reach out to customers to ensure they are getting value from products or services and address any issues.
Assist customers with onboarding, providing training, and guiding them through best practices.
Monitor customer usage and engagement, identifying opportunities for improvement and growth.
Coordinate with cross-functional teams, including sales, support, and product development, to resolve customer issues.
Gather customer feedback and share insights with internal teams to drive product improvements.
Identify opportunities to upsell or cross-sell products and services to existing customers.
Create and maintain accurate customer records in CRM systems, tracking interactions and outcomes.
Prepare and present customer success reports to management, highlighting key metrics and customer feedback.
Requirements:
Associate’s or bachelor’s degree in Business, Marketing, Communications, or a related field.
Proven experience in customer success, account management, or a similar customer-facing role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-oriented mindset.
Proficiency in CRM software and customer support tools.
Strong organizational skills and attention to detail.
Title: Customer Success Associate
Company: Selrhub It Solutions
Location: Toronto
