Overview
Customer Success Analyst Jobs in Ontario at McCrae Recruiting
Title: Customer Success Analyst
Company: McCrae Recruiting
Location: Ontario
Looking to make a change to a company that is growing rapidly and having fun? Look no further and let’s talk about an incredible opportunity at an incredible company – Univerus.
You see, we are doing things differently here at Univerus; we are a global enterprise software company providing unified solutions to Local Government, Utilities and many other public and private entities with our cutting-edge UNITY platform. As a Customer Success Analyst II at Univerus, you will be responsible for providing technical assistance, troubleshooting, and resolving issues related to our products or services. Joining our dynamic team, you will have the opportunity to work alongside talented professionals and make a significant impact on our customers and the future of our organization.
We understand that our employees are the backbone of our success and therefore we are seeking motivated and talented individuals to join us on this exciting adventure. At Univerus, we believe in investing in our employees’ growth and development, making this the ideal company for anyone who wants to continuously learn and advance. As a team member, you will have the opportunity to make a significant impact on our customers and the future of our organization and have fun doing it.
Role Details
Provide exceptional technical support to customers by promptly responding to inquiries and resolving issues efficiently.
Diagnose and troubleshoot software, network, and system problems reported by customers.
Collaborate with cross-functional teams to escalate and resolve complex technical issues.
Ensure proper documentation of customer interactions, technical solutions, and product knowledge base.
Assist in testing and quality assurance of new software releases or updates.
Contribute to the improvement of support processes and procedures to enhance customer satisfaction.
Identify opportunities for product or process improvement based on customer feedback.
Provide training and guidance to junior support staff when necessary.
