Overview
Customer Service/Technical Support/Automotive Bilingual: French/English Jobs in Oshawa – Ontario at Concentrix
Title: Customer Service/Technical Support/Automotive Bilingual: French/English
Company: Concentrix
Location: Oshawa – Ontario
Category: Automotive
Position: Customer Service/Technical Support (Automotive) Bilingual: French/English
Description Do you have Your Mechanics license but are looking to get out of the shop environment?
We have the perfect job for you!
We are seeking Automotive Licensed Technicians to join our specialized team supplying Technical Assistance Centre (TAC) support to Canadian & US Dealers.
Title:
Customer Service/Technical Support (Automotive) Bilingual:
French/English (Remote)
Location:
Oshawa, Ontario
JOB DESCRIPTION
The Customer Service/Technical Support (Automotive) Bilingual:
French/English works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOUAre you looking for a “
work from home
” career change with a
forward-thinking
global organization that nurtures a true people-first,
inclusive culture
and a genuine sense of belonging?
Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for
Career Growth
” awards every year? Then a remote Customer Service/Technical Support (Automotive) Bilingual:
French/English position at Concentrix is just the right place for you!
As a remote Customer Service/Technical Support (Automotive) Bilingual:
French/English, you’ll join an organically
diverse team
from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered
innovation
. And due to continued growth, we’re looking for more talented game-changers to join our
purpose
, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH
AND PERSONAL DEVELOPMENTThis is a great “
work from home
” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing
support you
’ll need to succeed. Plus, at Concentrix, there’s real career (and personal)
growth potential
. In fact, about 80% of our managers and leaders have been promoted from within!
That’s why we offer a range of FREE Learning and
Leadership Development
programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE As a Customer Service/Technical Support (Automotive) Bilingual:
French/English,
working from home
, you will:
Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts
Handle contacts from Automotive dealerships across Canada & the US.Track information and update cases
Perform follow ups on existing cases and close cases, as re…
