Overview
Customer Service Supervisor (Full Time) Jobs in Calgary at YMCA Calgary
Why should you join our team?
YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.
Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, child-care support, language instruction, mental health support, lowered financial barriers, and more. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.
Customer Service Supervisor (Full Time)
Shawnessy YMCA
Salary Range: $46,663.00 – $58,328.00 / year
Start Date: Immediately
You can make an impact in the community – locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:
Complimentary YMCA Calgary membership including a linked membership for dependent children;
Comprehensive health and dental benefits. Premiums paid in full by the Association;
Pension plan with specified contribution matching by the Association;
Anniversary flex day and gifts given to celebrate each year of employment;
Program discounts;
Ongoing leadership development and opportunities;
Leadership award opportunities;
Scholarship opportunities;
Paid recertification and training.
What qualifications are we looking for?
We strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following:
Minimum of two years of supervisory experience
Minimum of two years customer service experience
Knowledge of the system AVOCADO is ideal, but not necessary
Current Standard First Aid with CPR-C certificated within the last 12 months from an approved AB OHS provider. Asset if certification is issued by one of the following five Canadian organizations: Canadian Red Cross, Heart and Stroke Foundation, Lifesaving Society, St John’s Ambulance and/or Canadian Ski Patrol.
Evidence of a clear Police Information Check and Vulnerable Sector Search
Three professional references
What does this role look like at YMCA Calgary?
Duties and responsibilities include:
Hiring, training, supporting, and providing continual supervision and feedback to the 20+ Membership Staff and a volunteer team
Developing staff work schedules within budgeted staff payroll estimates
Modeling and enhance service situations and act as the key support person for circumstances requiring further resolution
Collaborating with other Membership Supervisors in the North and South region
Conducting any necessary follow-up regarding NSFs, cancellations and post-dated and pre-authorized payments
Completing the daily cash outs
Performing facility Duty Manager shifts as required
Ordering supplies
Maintaining certification documentation for all staff and volunteers
Chairing member service staff meetings as needed
Participating in branch and association-wide trainer opportunities
Becoming familiar with YMCA Calgary programs, costs, and benefits
Provide shared leadership to the annual YMCA Let’s Raise campaign
What qualities do we look for in YMCA Calgary Staff and Volunteers?
Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:
Developing Self and Others: Developing people with a view toward present and future capacity.
Building Purposeful Relationships: Relating to people authentically with their best in mind.
Creating a Culture of Community: Gathering people to purpose and vision.
Making Intentional Impact: Intending to make a difference every day.
Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.
Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement
YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.
Potential candidates will only be contacted if selected for an interview.
All applications are to be submitted online but for any position specific concerns or questions, please email [email protected].
Title: Customer Service Supervisor (Full Time)
Company: YMCA Calgary
Location: Calgary
