Overview
Customer Service / Sales Support Administrator Jobs in Rockton, ON at Second Nature Designs Ltd
Full job description
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service/Sales Support Administrator. In this role, you will be responsible for providing exceptional customer support and ensuring customer satisfaction. The ideal candidate will have experience in administrative and clerical tasks, possess excellent communication skills, and be proficient in using computerized systems.
Order entry and confirmation
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Customer onboarding and opening of new accounts
Item setup as required
Customer specific requirements including but not limited to: custom labelling, custom boxes.
Prepare product and customer reports by gathering data collected during customer interactions
Assisting Sales Executives with proposals or sales presentations as required
Completing necessary administrative work including filing reports, scheduling appointments, or sending emails
Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request
Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery
Provide all necessary data to senior management upon request and coordinate meetings between departments
Trade show bookings
Establish active communication and engagement with all other departments to help out where necessary
If you are a motivated individual with a passion for delivering outstanding customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!
Job Type: Full-time
Schedule:
Monday to Friday
Work Location: In person
Title: Customer Service / Sales Support Administrator
Company: Second Nature Designs Ltd
Location: Rockton, ON
Category:
