Overview
Customer Service Representative – Wholesale Jobs in Montréal, QC at ALDO Group
Full job description
Job Title:Customer Service Representative – Wholesale
Department:Supply Chain
Looking to unbox your full potential? STEP UP with the ALDO GROUP.
WE’RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING
The ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness.
The ALDO Group is committed to diversity and inclusion, not only now, but for the long term. We strongly encourage people who are Aboriginal, racialized, have disabilities, come from gender and sexually diverse communities and/or have intersectional identities to apply for employment with us. At ALDO Group, we will always strive to take steps to create a diverse and inclusive work environment that promotes equal opportunity and accountability.#WeAreALDO
STEP UP EXPERIENCE
Recognition programs to showcase your talent!
To be part of a company that takes a stand on issues affecting people, the environment, and our partners
Summer Fridays (because Summer is for fun)
Purchase discount on merchandise sold in all our divisions.
Family & Friends events with discounts on our products
Subsidized cafeteria & daycare
Subsidized public transportation and free parking
On-campus gym with access to a trainer
Flex schedules and telecommuting
Sick days
Attractive total compensation!
YOUR ROLE
As part of the Demand Management team, the Operations Coordinator is responsible for entering and managing all wholesale customer orders for the Aldo/APS Brands. We aim to ship On Time and with the highest level of accuracy to our customers, while providing visibility of issues and delays to our internal teams.
We are looking for a motivated, curious & organized associate to join this team.
Processes & monitor wholesale customer outbound orders in SAP
Maintain an accurate order-book and provide visibility to internal and external stakeholders, using SAP & BI tools, and various ad-hoc Excel reports, as required
Understand and manage specific customer requirements with regard to delivery SOP
Closely monitor customer order book to ensure demand is captured for production
Communicate with DC & logistics teams to understand delays and minimize impact to customers
Work closely with the Account Management team to ensure outbound order accuracy and on time fulfillment
Provide Best In Class service by responding to customer enquiries clearly and efficiently, confirming all orders issues and delays
Maximizes sales opportunities by answering product and operational enquiries and suggest products where applicable
Research and resolve discrepancies, customer claims and other issues as necessary
DO YOU HAVE THE PROFILE WE’RE LOOKING FOR?
Positive attitude, curiosity and adaptability are essential
Ability to work in both French and English, as communication with local and global partners is required
Must possess excellent organizational skills
Must be comfortable in Microsoft Office suite and excited to learn new software systems as needed
Must be able to process and manipulate large amounts of data with accuracy
Effective communication skills essential
Willing to support team member as required
Previous customer service experience in a wholesale environment preferred
SAP experience preferred
Don’t wait …
Title: Customer Service Representative – Wholesale
Company: ALDO Group
Location: Montréal, QC
Category:
