Overview
Customer Service Representative – Technical Services Jobs in Southwestern Ontario, Canada at Viessmann Climate Solutions
Title: Customer Service Representative – Technical Services
Company: Viessmann Climate Solutions
Location: Southwestern Ontario, Canada
Category:
Location: Southwestern Ontario
Elevate operations with Carrier as a Technical Services Customer Service Representative, focusing on warranty and logistics tasks in Waterloo. Utilize your detail-oriented skills to ensure quality control and customer satisfaction.
This onsite role provides the opportunity to bridge the technical service team with the global supply chain. You will manage warrant returns, RGA assignments, and engage in quality inspections as a critical part of the process. If you have strong organizational skills and enjoy contributing to operations, we want to hear from you!
Key Responsibilities:
• Organize warranty returns with complete paperwork
• Assign RGA numbers for parts return
• Manage warranty acceptance and issue credits
• Compile components from sub-suppliers via RGA
• Assist in quality control inspections and repackaging
Requirements:
• High School Diploma or GED
• 1+ years experience in customer service
• Knowledge of hydronic heating equipment preferred
• Analytical and interpersonal skills required
• SAP experience is a plus
Drive customer satisfaction and operational excellence in this essential role at Carrier.
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