Overview
Customer Service Representative – Prairies Jobs in Edmonton – Alberta at Groupe Touchette Inc
Title: Customer Service Representative – Prairies
Company: Groupe Touchette Inc
Location: Edmonton – Alberta
Category: Customer Service/HelpDesk, Sales
The Customer Service Representative (CSR) will support clients and will be an ambassador of an open andcollaborativesales culture.
ASSIGNED RESPONSIBILITIES
• Offer exceptional customer service at all times;
• Answer inbound client calls in order to promote the product lines offered by the company or propose alternatives;
• Enter all client orders in the system;
• Follow-up on order and delivery statuses when required by the client;
• Plan out the delivery of special orders with external transport companies;
• Perform inventory searches within our network and with external suppliers when required;
• Assist Territory and Account Managers in executing certain tasks.
• All other related tasks.
SUCCESS FACTORS
• Technical background:
Your 2 years of relevant experience in sales and distribution and inventory concepts, hopefully in the tire industry, allow you to understand the customers’ needs and offer a great quality service;
• Client oriented: your desire to offer exceptional customer service and to put customers at the center of your concerns make you an ace in customer service and a valued colleague;
• Computer skills:
You can easily work with computers and use the main tools (email, Office tools, etc.)
• Organization skills: you are able to manage pressure and prioritize tasks to ensure delays are met and offer an efficient service to the customers;
• Sense of initiative:
Proactive and autonomous, you seize every opportunity and use all available resources to solve problems effectively;
In accordance with the Accessibility for Ontarians with Disabilities law, accommodation is available upon request during the recruitment process.
