Overview
Customer Service Representative – Entry Level Jobs in Burnaby, British Columbia at SGS
Title: Customer Service Representative – Entry Level
Company: SGS
Location: Burnaby, British Columbia
Company DescriptionWe are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionThis position will work with customers both internal and external providing support, information and/or documentation in response to their requests; or inquiries about SGS services, pricing and status of analysis, ongoing throughout the performance of the Company’s contractual obligations. Deliver timely and trustworthy service to the customer while ensuring that Company quality and integrity standards are preserved.
Receive and process customer requests for services
Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel.
Check work instructions, method code, reporting, pricing and invoicing instructions with respect to sales quotations, client instructions and client profile information.
Maintain filing system.
Enter client supplied data into the database system to produce sample labels, work orders, work sheets, and various reports.
Receive and validate supplier invoices, assign codes and prepare payment requisitions; maintain payable and receivable accounting files.
Monitor accounts receivable and communicate with customers to collect unpaid account balances when required
Issue quotations from standard price lists
Maintain job order records and filing systems
Receive, inspect, sort, and label client samples; log-in samples to the SGS system, prepare labels and dispatch the samples to Sub-contract samples to other SGS laboratories or external non-SGS laboratories as appropriate and maintain the sub-contract documents.
Maintain payable and receivable accounting files. May sort, process and verify applications, receipts, expenditures, forms and other documents.
Conduct procurement, shipping, and sub-contracting and maintain documents
Support with switch board duties as necessary. Update and distribution of internal phone list
Qualifications
A post secondary education in a recognized administration or science program would be an asset.
6 months – 2 years of previous working experience in an Sample Login or related Laboratory services role.
Able to work well under pressure during high (peak) workloads and balancing conflicting demands of high volume versus the quality of results.
Candidates should be proficient in using various type of computer software (Word, Excel, etc.).
Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
Demonstrates excellent verbal and written communication skills including grammar and composition.
Ability to work well with others & independently.
A solid understanding of Oracle applications would also be an asset.
Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.
Additional Information
Salary:
$18 per hour
Some Benefit Highlights
80% coverage Health, Dental and Vision
Paid time off
RRSP Program Eligibility
Schedule
Monday to Friday
SGS Canada is an equal opportunity employer, and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are …
