Overview
Customer Service Representative, Customs Rater Jobs in Delta at Trans American Customs Brokers of Canada
Trans American Customs Brokers (‘TA’), an affiliated of Locher Evers International, industry leading and highly regarded freight forwarder, is growing rapidly! TA has immediate openings for Customer Service Representative – Customs Rater at 456 Humber Place, Annacis Island, Delta BC.
As Customs Rater, you will act as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately.
KEY DUTIES & RESPONSIBILITIES
Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support
Prioritize and complete work according to client’s needs, demands, customs requirements, and standards for release conditions
Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing.
Update information as necessary
Verify documentation for release conditions, and compliance
Adhere to client and LEI Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs)
Ensure accurate and timely release and rating of shipments on all modes of transportation for the assigned client base
Work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions
Works directly with Customs and PGA’s as necessary
Other duties as assigned by the managers
KNOWLEDGE & SKILLS
Minimum 1 year work experience in custom brokerage industry
Excellent oral and written communication and organizational skills
Ability to handle large volumes and meet tight deadlines
Good analytical skills with problem-solving ability
Excellent time management skills
Tuesday to Saturday, 37.5 hours a week
If you match the requirements for this excellent career opportunity, and you’re interested in joining an amazing firm, this could be the job for you!
While we thank all those who apply for their time, only those who are short-listed will be contacted due to the high volume of resumes received.
Thank you for considering Locher Evers International in your job search.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 37.5 per week
Benefits:
Casual dress
Company events
Disability insurance
Extended health care
Life insurance
On-site parking
RRSP match
Schedule:
Every Weekend
Experience:
customs brokerage: 1 year (preferred)
Work Location: In person
Title: Customer Service Representative, Customs Rater
Company: Trans American Customs Brokers of Canada
Location: Delta
