Overview
Customer Service Representative/Cashier Jobs in Ajax, ON at Painted Donkey Inc.
Full job description
Job Overview
Greeting customers as they enter and making them feel welcomed at our store. Once in they are in the store, you’ll provide any assistance that is needed. You’ll answer knowledge and stock-based questions with each customer. Our goal is to provide top quality customer service and knowledge-based answers to each in every customer ensuring theirs and our success as they navigate the niche markets we specialize in. You will accurately create each customers order as they let you know what they would like, take payment for the order via our accepted payment methods and fulfill the order for the customer.
Along with the customer service you will be responsible for the filling stock, adding in new stock as it arrives and maintaining a clean environment. Cleaning duties will include daily sweeping, mopping, dusting of the front-end store front including washrooms (3) and the small kitchenette which in time may become a self-service café station that customers would have access to. You will also be responsible for the cleaning and setup of the classroom and equipment room as needed for offered classes, parties or private bookings. Shelf stock will need to be regularly replenished from the warehouse. Bathroom supplies will need to be monitored and replenished on an as needed basis. You’ll keep an eye on inventory used in the front end such as bags and receipt rolls and provide notice to management when additional stock is required.
Daily balancing of the till will be done at the start and end of your shift. Credit and debit card slips will be tallied and recorded at the end of your shift and registers will be properly shut down.
Responding to customer inquiries via chat, email and our Facebook pages as time allows.
Responsibilities and Duties
Service customers in our retail location which includes in-store sales and online order pickups
Pick and pack in-store customer orders
Maintain stock level in the store front
Assist in the taking of new product photos to be sent to marketing and management for approval.
Place new product in the showroom once approval of photos has been given and the product has been added to our ecommerce site
Maintain cleanliness and a safe working and shopping environment throughout the store front, washroom, classroom and kitchenette areas
Service customers electronically through our Facebook pages, email and chat platforms
Process payments and change with accuracy while maintaining a balanced till
Setup classroom as needed for classes, parties or private bookings
Other duties as assigned
Qualifications
Must be able to lift product or boxes weighing up to 50 pounds repeatedly
Ability to work in a fast-paced environment and to keep yourself busy during slower periods
Excellent English communication skills both verbal and written
Familiarity with electronic communication including email and Facebook Messenger
Highly organized and detail oriented
Customer focussed
Trustworthy and reliable
Previous experience in a customer service position that involved cash handling and payment receipt
Knowledge of sublimation printing, DTF and UV DTF
Ability to clean, organize and maintain an eye-catching store front
Marketing and SEO knowledge and experience is an asset
Ability to use a heat press, to apply straight centered images to apparel, mugs and tumblers is an asset
Job Types: Fu…
Title: Customer Service Representative/Cashier
Company: Painted Donkey Inc.
Location: Ajax, ON
Category:
