Overview
Customer Service Representative – Appliances Jobs in North York at Caplan’s Appliances
Caplan’s Appliances (www.caplans.ca) is a destination, high-end home appliance retailer in Toronto serving customers across the GTA and beyond for more than 80 years. We are a third-generation family business with a mission to consistently provide a differentiated, world-class shopping experience.
As a Customer Service Representative your role will be vital in ensuring a seamless customer experience. Your responsibilities will include:
· Answering inbound customer service phone calls and emails promptly and professionally, addressing inquiries, and providing assistance as needed.
· Accurately inputting customer information, inquiries, and service requests into our customer service software for future follow-up and tracking.
· Contacting clients after service to ensure that their issues have been resolved to their satisfaction and gathering feedback to continuously improve our services.
· Schedule appliance service for customers and follow up to ensure resolution and satisfaction.
· Communicate with customers over the phone and via email to prepare them for their appliance delivery, resolve product-related service issues and answer trouble-shooting questions.
· Respond with empathy and professionalism to a variety of appliance service inquiries.
· Must be available to work on Saturdays.
Skills:
· Minimum 3 years Customer Service experience is required, with a preference for candidates who have worked in the appliance industry.
· Excellent verbal and written communication skills.
· Strong customer service skills with the ability to handle difficult situations with empathy and professionalism.
· Excellent data entry and computer skills.
· Ability to analyze customer needs and provide appropriate solutions.
· Strong phone etiquette and active listening skills.
· Familiarity with the intake methods of major appliance brands to efficiently book and coordinate customer service requests.
To apply for this position, please send us a cover letter and your resume.
Caplan’s is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. We believe that hiring people from a wide variety of backgrounds allows our company to grow and learn together while providing excellent customer service to our diverse clientele. We welcome the unique contributions that you can bring to Caplan’s.
Accommodations are available, on request, for candidates taking part in all aspects of the selection process. We thank all interested applicants; however, only those selected for an interview will be contacted. We thank the staffing industry for their interest but ask to not be contacted.
Job Types: Full-time, Permanent
Pay: $48,000.00-$54,000.00 per year
Benefits:
Dental care
Employee assistance program
Extended health care
On-site parking
Paid time off
Store discount
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed
Supplemental pay types:
Bonus pay
Education:
Secondary School (preferred)
Experience:
Customer service: 3 years (required)
Work Location: Hybrid remote in York, ON M6N 3S3
Title: Customer Service Representative – Appliances
Company: Caplan’s Appliances
Location: North York
