Overview
Customer Service Representative – ACX Jobs in London, Canada at Auto Bugatti Inc
Title: Customer Service Representative – ACX
Company: Auto Bugatti Inc
Location: London, Canada
Category:
Customer Service Representative – ACX London
Full Time London, ON, CA
2 days ago Requisition
Position: Customer Service Representative
Dealership: ACX London
Location: London, ON
Classification: Full Time, Immediate Hire
Your area of focus.
This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.
What drives your day-to-day?
- Create preliminary estimates and submit warranty claims for dealership approval
- Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery
- Check in collision vehicles by taking intake photos and creating a work order
- Support customer calls pertaining to repair status, insurance details and car rental inquiries
- Proactively educate customers on the insurance and repair process to enhance the customer experience
- Update customer information in the management system as required
- Provide continuous repair updates to customers during the repair process
- Assist with resolving customer issues as they arise in a professional and timely manner
What are the must-haves…
- College diploma or two years’ relevant experience
- Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
- Exceptional customer service and problem-solving skills
- Previous experience working within a body shop or auto claims
- Able to work independently as well as part of a team
- Excellent verbal and written communication skills
The Perks.
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.
Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. Auto Canada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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