Overview
Customer Service Representative Jobs in Jacksons Point, Ontario, Canada at Georgina Insurance Brokers
Title: Customer Service Representative
Company: Georgina Insurance Brokers
Location: Jacksons Point, Ontario, Canada
Ready to build meaningful relationships and make a difference in the Georgina community? Join Georgina Insurance Brokers and help deliver exceptional service while supporting clients with their insurance needs.
At Georgina Insurance, we believe great customer service creates lasting trust. If you are organized, professional, and enjoy helping people, we would love to hear from you.
Company Overview
Georgina Insurance is a trusted insurance brokerage based in Jacksons Point, Ontario. We provide personalized property, casualty, health, travel, and life insurance solutions tailored to our clients’ needs. Our team is committed to delivering knowledgeable service with integrity and professionalism.
Position Summary
We are seeking a full-time Customer Service Representative to join our onsite team. In this role, you will support our licensed staff by assisting with client communications, information collection, claims support, payments, and office administration.
This is an excellent opportunity for someone who enjoys customer interaction, thrives in a fast-paced environment, and is interested in building a career in the insurance industry.
Responsibilities
- Respond promptly and professionally to client inquiries by phone, email, and in person
- Assist clients with policy information, billing questions, and claims support
- Support licensed staff by collecting client information and following up on outstanding documentation
- Schedule appointments with clients
- Maintain accurate customer records and perform data entry
- Follow up with clients to ensure questions and concerns are resolved
- Assist in promoting insurance products through cross-selling and upselling opportunities
- Provide professional and courteous customer service at all times
Qualifications
- Previous customer service or office administration experience preferred
- Excellent verbal and written communication skills in English
- Strong organizational and multitasking abilities
- Accurate data entry and administrative skills
- Professional phone etiquette and interpersonal skills
- Proficiency with Microsoft Office programs
- Insurance industry experience is considered an asset but is not required
- No insurance license required for this role
Compensation & Benefits
- Starting wage of $22.50 per hour
- Full-time, 35-hour work week
- Monday to Friday, 9:00 a.m. – 5:00 p.m.
- Competitive group benefits package including:
- Life insurance
- Dental coverage
- Prescription drug coverage
- Paramedical services
- Short-term disability
- Two weeks paid vacation plus five personal days in the first year
Work Location
- Jacksons Point, Ontario
