Overview
Customer Service Representative Jobs in Almont, MI at Customs Unlimited LLC
About us
We are the largest aftermarket automotive lighting retailer dedicated to delivering top-quality products and outstanding customer service. As our company continues to grow rapidly, we are looking for a dependable and motivated Customer Service Representative to join our team and help us maintain our reputation for excellence.
This role offers more than just a job — it’s a chance to build a long-term career in the automotive industry with room to grow as our company expands.
Job Description
We are seeking a reliable Customer Service Representative to join our growing team. This is a full-time position (30-40 hours per week) with the potential to transition into full-time hours as the company continues to expand.The ideal candidate has strong phone experience, thrives in a fast-paced environment, and is comfortable using Google Suite for daily operations.
Responsibilities
- Answer incoming phone calls and assist customers with questions or concerns
- Document customer interactions in company systems
- Help serve as technical support for customers trouble shooting their products
- Act as a liaison between Customs Unlimited and our Dealer Network regarding product questions and updates
- Collaborate with internal teams to resolve issues efficiently
- Maintain a positive and professional attitude in all customer interaction
REQUIRED QUALIFICATIONS:
- Minimum 3 years experience in customer service
- Excellent written and verbal communication skills
- Strong organizational and problem-solving abilities
- Detail-oriented with excellent problem-solving skills.
- Ability to multitask in a fast-paced environment
- Basic computer skills (Microsoft Office, email, data entry)
- Basic automotive knowledge preferred, but not required
- Experience with Ecommerce platforms preferred, but not required
- Must have reliable transportation
Benefits
- Competitive hourly pay (based on experience)
- Employee discount
- Paid Time Off (PTO)
- Opportunity for growth and advancement
- Potential to transition into a full-time role
Compensation
- Starting Pay: $18.00 – $20.00 per hour, depending on experience and qualifications.
Schedule
- Hours: Monday – Friday, 9:00 AM to 5:00 PM
- Status: Full Time
Pay: $18.00 – $20.00 per hour
Benefits:
- Paid time off
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Almont, MI 48003 (Required)
Work Location: In person
Title: Customer Service Representative
Company: Customs Unlimited LLC
Location: Almont, MI
