Overview
Customer Service Representative Jobs in Ottawa, ON at Westlake Careers
Full job description
SUMMARY
The function of this position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:
Process customer orders, including custom orders, and price them accurately
Co-ordinate all orders for timely and cost efficient shipping
Process financial transactions according to credit procedures
Answer telephones and process/distribute incoming facsimiles
Use the JDE system to process invoices and review/update receiving reports
Prepare quotes and follow up accordingly
Upsell existing accounts
Provide overall support and after sales service to customers
Other customer/administrative/warehouse duties as required
EDUCATION, EXPERIENCE AND QUALIFICATIONS
High School Diploma
Post -Secondary Education an asset
Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
Knowledge/experience in building supplies
Ability to comprehend and follow branch business procedures
Ability to work well as a team and independently
Ability to identify and solve problems when required
Strong computer skills
“EXCEPTIONAL PHONE ETIQUETTE”
Exceptional verbal and written communication skills
Ability to work in a fast-paced, self-directed environment
JDE 9.0 experience an asset
Positive attitude along with a strong desire to learn and adapt to change
Experience working at a customer service desk/counter
WORK ENVIRONMENT
The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to outside elements and may require usage of stairs and elevators.
Title: Customer Service Representative
Company: Westlake Careers
Location: Ottawa, ON
Category:
