Overview
Customer Service Representative Jobs in Richmond Hill, ON at City of Richmond Hill
Full job description
Posting Id
2522
Department
Community Services
Division
Recreation and Culture Services
Section
Marketing and Administration
Job Grade
SEA35 Grade 04
Rate of Pay
$54,329.00 – $63,894.00 Annual
Job Type
Permanent Full Time
Employee Group
SEA
Replacement/New Position
Replacement
Posting Type
Internal and External
Posting Date
03/27/2024
Application Deadline
04/03/2024
Position Summary
Reporting to the Coordinator of Community Centre Services, the Customer Service Representative is responsible for providing secretarial and reception services for the Community Centre including providing information to the public, processing program registrations, facility bookings, and facility admissions.
Key Duties and Responsibilities
Greet customers and handle all inquires pertaining to community services while maintaining exceptional customer service
Receive payments for registrations, memberships, programs, products and services
Respond to telephone and counter inquiries, providing accurate and timely information to the public, program participants and staff, and keyboarding of correspondence
Open, sort, distribute facility mail and post office boxes
Follow and reinforce all policies and procedures as outlined, and update staff on new policies and procedures
Participate in the training of part-time reception and part-time pool supervisors on opening and closing office procedures
Resolve and follow up on any errors that occur as well as customer conflicts
Inputting program registrations
Processing program registrations, processing facility bookings, selling garbage tags, processing facility admissions
Process rentals, birthday parties, wedding photos, pool and ice rental payments and documentation
Print and distribute class lists and attendance sheets
Update and maintain Archives (files) and prepare files for offsite storage
Complete daily cash summary report and prepare daily deposits for pick up
Provide secretarial and administrative support, including typing correspondence, creating meetings and taking minutes for meetings
Prepare a variety of documentation and statistical information using Excel, Word and ActiveNet
Duties and Responsibilities Cont’d (if applicable)
Education and Experience
High School Diploma, plus additional courses in secretarial studies or office administration
First Aid and CPR certifications an asset
Minimum 1 year of related work experience in an office environment
Required Skills/Knowledge
Well-developed secretarial and keyboard skills with a thorough working knowledge of MS Word, MS Excel and ActiveNet and/or the CLASS system
Ability to multitask in a fast paced environment
Team player that possesses strong organization and communication skills, as well as, the ability to prioritize tasks
Ability to provide excellent customer service in a patient and professional manner is essential
Experienced to independently resolve problems and issues under minimal supervision
Demonstrates good judgment and makes sound decisions
Shows commitment to personal growth, development, and leadership opportunities
Shares new ideas and challenges the status quo
Proven written and verbal communication skills with the ability to communicate with honesty, ope…
Title: Customer Service Representative
Company: City of Richmond Hill
Location: Richmond Hill, ON
Category:
