Overview
Customer Service Representative Jobs in Toronto at Yakirelbaz IT Solutions
Job Overview:
Yakirelbaz IT Solutions is seeking a dedicated and friendly Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to handle customer inquiries efficiently. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients, resolving issues, and ensuring customer satisfaction.
Responsibilities:
Handle customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints effectively and efficiently.
Provide accurate information about our products and services.
Maintain and update customer records in our database.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure their issues are resolved satisfactorily.
Assist with administrative tasks related to customer service.
Qualifications:
High school diploma or equivalent.
1-2 years of experience in a customer service role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office Suite and customer service software.
A customer-focused attitude with a commitment to providing excellent service.
Title: Customer Service Representative
Company: Yakirelbaz IT Solutions
Location: Toronto
