Overview
Customer Service Representative Jobs in Brantford, Ontario, Canada at Insight Global
Title: Customer Service Representative
Company: Insight Global
Location: Brantford, Ontario, Canada
JOB DESCRIPTION
To enable Operations to meet its customer satisfaction objectives through the support of customer needs & expectations with a high level of speed and accuracy with respect to order handling, expediting, inquiries as well as a resource to PT, FP, Auto After-market, & other divisions.
– Must have solid analytical and problem-solving abilities to resolve complex issues and demonstrate the ability to assimilate product information, policies and procedures and disperse information to customers in a positive, quick and efficient manner.
– Must be able to make “good sense’ decisions quickly, be deadline driven and be able to handle changes in priority efficiently.
– Must be able to handle a high volume of calls which requiring excellent communication skills and the ability to understand customer requirements.
– Must be well organized, able to manage diverse job tasks, disciplined and assertive and be a self-starter. Work autonomously to achieve customer satisfaction.
– Must have a strong attention to detail with superior documentation and follow up skills.
– Must demonstrate the ability to work with limited supervision as well as in a team.
REQUIRED SKILLS AND EXPERIENCE
– 2+ years post secondary education
– 2+ years of data entry experience
– 2+ years of customer service experience
-Microsoft Office suite experience
NICE TO HAVE SKILLS AND EXPERIENCE
-order entry experience
-manufacturing/distribution industry experience
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