Overview
Customer Service Representative – 204 Jobs in Nisku at Copart
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.
Receive and process payments.
Update lot (vehicle) notes in the system.
Answer multi-line telephone in a professional manner.
Face-to-face customer interaction.
Use company resources to gather information and offer solutions to meet customer needs.
Contact clients to obtain vehicle pick-up information.
File documents according to criteria.
Process mail incoming and outgoing per criteria.
Read and interpret various reports and documents.
Proper completion of sale documents.
Other duties as assigned.
Required Skills & Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency – MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Job Type: Full-time
Pay: From $22.38 per hour
Expected hours: 40 per week
Schedule:
Monday to Friday
Education:
Secondary School (preferred)
Experience:
Customer service: 1 year (preferred)
Work Location: In person
Title: Customer Service Representative – 204
Company: Copart
Location: Nisku
