Overview
Customer Service Representative Jobs in Etobicoke at Silva & Son Produce Inc.
Job Description:
As a Customer Service Representative, you will be the first point of contact for our customers, providing support & assistance with their inquiries, concerns & requests. Your responsibilities will include but are not limited to:
Answering incoming calls and responding to customer emails promptly & professionally.
Resolving customer issues & complaints in a timely and effective manner, striving for first-call resolution whenever possible.
Providing product information, troubleshooting guidance, and technical support as needed.
Processing purchase orders, credits, entering customer orders
Maintaining a positive and empathetic attitude towards customers at all times.
Collaborating with other departments, such as Sales and Operations, to ensure customer satisfaction.
Requirements:
Previous experience in customer service or a related field is an asset
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a commitment to customer satisfaction.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using customer service software & Google drive
Portuguese Speaking an asset
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Casual dress
Dental care
Discounted or free food
Extended health care
Flexible schedule
On-site parking
Paid time off
Vision care
Work from home
Flexible Language Requirement:
French not required
Schedule:
Monday to Friday
Education:
Secondary School (preferred)
Experience:
Customer service: 1 year (preferred)
Work Location: In person
Title: Customer Service Representative
Company: Silva & Son Produce Inc.
Location: Etobicoke
