Overview
Customer Service Representative Jobs in Toronto at Bklis
Responsibilities:
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues by identifying problems and finding appropriate solutions.
Process orders, returns, and exchanges according to company policies.
Maintain customer records and update account information as needed.
Assist customers with troubleshooting and technical support.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
Collaborate with team members and other departments to address customer needs.
Identify opportunities to improve customer service processes and suggest improvements.
Meet performance goals and targets for customer service metrics.
Qualifications:
High school diploma or equivalent.
Proven experience as a customer service representative or in a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution skills.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Ability to handle a high volume of inquiries and manage multiple tasks simultaneously.
Customer-oriented with a positive and empathetic attitude.
Job Type: Full Time
Job Location: Toronto
Title: Customer Service Representative
Company: Bklis
Location: Toronto
