Overview
Customer Service Representative Jobs in Laval – Quebec at MSI
Title: Customer Service Representative
Company: MSI
Location: Laval – Quebec
Category: Customer Service/HelpDesk, Sales
Summary:
The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.
Work Hours:
Monday – Friday 8am-5pm, and alternating Saturdays To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
Effective and efficient handling of customer transactions.
Accurately record and maintain customer contact information and details.
Build and maintain company customer relationships.
Answer inbound sales calls and make outbound sales calls.
Consistent following up on promises and commitments in a timely manner with customers.
Track stock levels to ensure customer orders are handled effectively.
Assist customers in determining order requirements or services.
Appropriately identify and escalate customer issues.
Quote prices and credit terms, and prepare sales orders for customers.
Complete sales transactions and processing of payments.
Schedule trucking and delivery of material to customer, based on delivery schedule.
Create shipping order and packing list.
Troubleshoot customer issues during delivery process.
Partner with Sales Representative to keep account transactions and literature up to date.
Practice Customer focus,
collaboration
, and
communication
with team Retain up to date knowledge of company products
Perform additional duties as required and or requested.
Additionally the candidate must meet the following
Education and/or Experience
requirements:
High School
Education
Required. Some college work completed preferred.
Minimum 2 years’ customer service experience.
Clear
communication
with the ability to use positive language.
Attentiveness.
Proven ability to handle multiple tasks l oriented focus
Good mathematical skills; ability to do calculations quickly.
Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
Intermediate skills in MS Outlook, Word and Excel.
Bilingual (French) Required.
This role has the following physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.
Benefits:
MSI offers a
comprehensive benefits package
that includes:
Referral, Holiday, and Annual Bonuses Annual pay increases
Paid Time Off
Medical, Dental, and Vision Insurance Company-paid Life Insurance Tuition Reimbursement
RRSP with company matching contributions
…
