Overview
Customer Service Representative Jobs in Edmonton, Alberta at General Bank of Canada
Title: Customer Service Representative
Company: General Bank of Canada
Location: Edmonton, Alberta
Job DescriptionSalary: $39,206 to $53,043
General Bank of Canada is a Schedule 1 chartered bank headquartered in Edmonton. A family-run organization launched in 2005 and part of the Wheaton Group, General Bank of Canada has helped Canadians across the country with their automotive, commercial and aviation financing needs. After years of success, we are undergoing transformation through innovation and focusing on building the bank of the future and one that can stand for generations. Proudly, for five years and counting, General Bank of Canada has been certified as a Great Place to Work in Alberta. We love it here and know you will too!
The OpportunityGeneral Bank of Canada is looking for both a temporary, full-time Customer Service Representative to join the organization as a key contributor with the Bank’s Customer Service team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the bank of the future with considerable potential for learning, growth, and advancement.
Reporting to the Customer Service Manager, the Customer Service Representative is responsible for developing and maintaining excellent relationships with customers through inbound and outbound calls, emails and follow up as required. The Customer Service Representative is responsible for the professional and timely communication with customers regarding payouts, payments, amendments, and other related loan issues. The Customer Service Representative will exercise sound judgment while responding to customer requests and following General Bank policies and procedures while aiming for first call resolution when possible.
This is a full-time, temporary role position until September 2025, with the possibility of extension or a permanent position within The Bank.
Responsibilities
Meet and exceed the General Bank Customer Service standards when providing support to customers through inbound calls, emails and returning of voicemails.
Assist customers quickly, efficiently, and professionally with skill and manners while adhering to the service standards as per the Bank’s Service Level Agreement.
Using exceptional communication skills, ask probing questions to get to the root cause of the customer’s issue and to answer effectively. Practice active listening, attentive and patient, while serving the customers with integrity and honesty.
Maintain composure and tone of voice during challenging situations as well as the use of “positive language”.
Ensure customer satisfaction by providing correct and helpful solutions, as well as, escalating any critical customer issues and inquiries to the Team Lead or Manager.
Communicate with customers on loan payouts, payments, loan renewal process and other related issues via phone or email.
Following the end of the customer interaction, action customer requests as required, can include loan updates and amendments.
Be the in-between between the Credit department and the Customer in the transfer process, follow up all necessary documents to complete Transfer as required.
Capacity to control and “close” a call with confirmed customer satisfaction.
Provide back-up to the Receptionist and provide reception support as required.
Other duties as assigned.
What You Bring To The Table
The Customer Service Representative will have over the phone customer service experience and the ability to handle 60+ remote client i…
