Overview
Customer Service Representative Jobs in Brantford at Extend Communications
At Extend Communications, we stand for integrity, innovation and initiative. Our experience and expertise extend to a variety of industries such as real estate, small businesses, service companies, corporations and governments. We don’t have a one size fits all strategy. We will customize our services to fit your business needs with our cutting-edge software and hardware.
You can always count on us, even during a disaster. We’re prepared to operate with our contingency plan and spare equipment so we can deliver 24/7. When you experience an emergency, we have a tailored plan to help your company handle the situation.
OUR VISION: To Extend our People, our Clients, and our Community, from where they are today to where they Dream to be!
OUR MISSION: To improve our clients’ business initiatives by providing outsourced communication solutions that seamlessly integrate our high quality staff and the latest technology, into their companies.
OUR CORE VALUES
INTEGRITY – Open, honest, and transparent with each other, our clients, and our community.
INITIATIVE – Think it, say it, do it!
INNOVATION – Ideas drive our creative solutions.
INDIVIDUALS – Our strength is our people.
Extend is now offering temporarily REMOTE job opportunities to exceptional individuals who are motivated, have a strong work ethic and are passionate about delivering exceptional customer service. When our “new normal” operations resume, this position will change from a work at home environment back to our office location in Brantford, with the potential of a permanent remote position.
We are recruiting for a Customer Service Representative. The Customer Service Representative is responsible for answering incoming calls and dispatching calls as per the instructions provided by the client.
Job Duties and Responsibilities
Obtain all required information for each client and follow dispatch instructions
Document all call information according to client requirements
Identify and escalate issues to supervisors as required
Respond to customer emails and monitor the operations emails as assigned
Answer incoming calls from clients
Dispatch calls as per instructions provided by the client
Access client webpages and book slots on client webpages as required
Review, complete testing and familiarize yourself with new client accounts
Audit new client profiles to ensure there are no errors or issues
Review quality monitoring on a bi-weekly basis
Participate in account specific training as required through various times of the year
Conduct proofing on updated accounts as requested
Ensure that the intraportal and staff accounts are checked and monitored daily
Participate in staff meetings and attend training sessions and webinars as required
Be flexible for scheduling purposes
Always maintain professionalism on calls especially during difficult situations
Promote and demonstrate Extend Communications core values
Perform other duties as assigned
Job Requirements and Qualifications
Minimum of a high school diploma
Minimum of 1 year of customer service experience, call center experience is an asset
Be familiar with logging into webpages and navigating screens
Familiarity with video conferencing software, experience with zoom is an asset
Experience with call center technology is an asset
Strong attention to detail
Superior verbal and written communication and listening skills
Ability to work well in a team atmosphere
Willingness to learn and be adaptable
Ability to work on multiple tasks at once
Ability to work in and adapt to a fast-paced environment
Work well with minimal supervision and independently
**You will be expected to provide and maintain at your own expense the recommended equipment, voice and internet connections.**
Desktop PC or laptop /Keyboard/Mouse, Windows 10, minimum 2 GB RAM with built in Webcam
Un-interruptible Power Supply (UPS) with 10 minutes minimum run-time (battery backup)
Reliable internet connection, no satellite internet
Land-line telephone/ cellular device with unlimited daytime and evening minutes package if applicable
Dual monitors, minimum 1440 x 900 resolution
Shift Timings:
Varying shifts, Monday to Friday, including weekends and holidays between the hours of 1:00pm to 1:00am
Why Extend?
We offer paid training and a competitive starting hourly rate
We have a great benefits package, Dream Initiative Program, Core Value Recognition Program
We offer a Personal & Professional Growth Assistance Program (PGAP)
Wellness Fund
Birthday paid off
You will have a variable schedule which is provided to you in advance to promote work-life balance
You can also visit our website at: www.extendcomm.com for further info on who we are!
Job Types: Full-time, Permanent
Salary: $18.55 per hour
Benefits:
Dental care
Extended health care
RRSP match
Vision care
Work from home
Schedule:
8 hour shift
Day shift/Afternoon
Holidays
Monday to Friday
Weekend availability
Experience:
Customer Service: 2 years (required)
Work Location: Remote
Extend Communications is committed to fair and accessible employment practices. If you require any accommodation, please advise the recruitment team.
Title: Customer Service Representative
Company: Extend Communications
Location: Brantford
