Overview
Customer Service Representative Jobs in Concord, Ontario at Good to Great Solutions
Title: Customer Service Representative
Company: Good to Great Solutions
Location: Concord, Ontario
Good 2 Great Solutions is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.
We are looking for a self-starter entry-level CSR to assist with our firm’s strategic and productive marketing and sales campaigns. Our next CSR will be responsible for adequately executing our marketing and sales directives and being the brand’s face and voice. In addition, we expect our new and energetic CSR to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions.
Our CSR Will Be Responsible To:
Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry
Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline
Communicate the features and benefits of specific products/services based on individualized needs
Overturn objections as necessary throughout the sales process and answer questions as they arise
Respond in a prompt, effective, and professional manner to all account inquiries
Attend regular product training sessions with other CSR team-mates and upper-level management
Desired Skills for Success For Our Next CSR:
A High School Diploma or equivalent is required
1-2 years of experience in a customer service or sales role is highly recommended
Excellent communication skills, both verbal and nonverbal
A tenacity and desire for growth and knowledge
A driven mindset with impeccable time management skills and a superior work ethic
Positive and professional demeanor while working with other CSRs and customers
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