Overview
Customer Service Representative Jobs in Newmarket, ON at Hi-Tech Seals Inc.
Full job description
Customer Service Representative
Newmarket, ON
Do you enjoy helping customers get everything they need? Do you like being a master problem solver? Do you thrive in a collaborative environment?
Founded in Edmonton, Alberta in 1990, Hi-Tech Seals is a leading Canadian seal, gasket, rubber and plastic component distribution and manufacturing company with a longstanding commitment to customer service with multiple locations across Canada and the US.
Our employees work closely with customers to find the best solution for their sealing needs. We offer an extensive line up of seals and seal-related products along with custom manufacturing capabilities to meet our customer’s needs. We take pride in providing superior customer service and products that go beyond our customer’s expectations.
We are looking for a full-time Customer Service Representative to join our Newmarket based team. The successful candidate will be expected to do the following:
Process and confirm client orders
Provide quotes for customers on custom and inventory products
Manage Customer Service support calls on existing accounts and introduce new products and services
Maintain a high level of professionalism, diplomacy, sensitivity, and tact at all times
Grow market share through building relationships and exceptional customer service
Track orders, product deliveries, and communicate with customers to provide timely updates
Develop territory management practices to maximize time spent on revenue generating activities
Generate requests for quotes from sales calls to existing and prospective customers for new products
Provide pre-sales technical assistance and product education as well as after-sales support
Understand all what the company can offer and provide expert technical product support
Our ideal candidate will have the following qualifications and characteristics:
Minimum high school diploma – post-secondary, technical training, and sales experience an asset but we are willing to train the right person
Experience selling or working in an industrial repair/fluid power/manufacturing environment with knowledge of rubber or plastics is a plus
Proficient in MS Office, E360, and Evolution
Strong and confident written, verbal, and interpersonal communication skills
Solid customer service skills
Excellent organizational habits and skills
High attention to detail
Proven problem-solving skills – can use rigorous logic and methods to solve difficult problems with effective solutions
What you get out of this deal:
A great career with a longstanding successful company
A competitive salary
A strong benefit plan with flexibility
An RSP plan with employer matching contributions
Extensive in-house training
Supported external training
The chance to work with a strong and driven team
Job Type: Full-time
Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Profit sharing
RRSP match
Tuition reimbursement
Vision care
Wellness program
Schedule:
8 hour shift
Monday to Friday
No weekends
Supplemental pay types:
Commission pay
Education:
Secondary School (required)
Experience:
Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-03-11
Title: Customer Service Representative
Company: Hi-Tech Seals Inc.
Location: Newmarket, ON
Category:
