Overview
Customer Service Representative Jobs in Vaughan, ON at Stage Windows & Doors
Full job description
Grow with us as a Customer Service Representative at Stage Windows & Doors!
Company Overview:
Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom home markets. Our focus is on providing our customers value through on time delivery, quality and superior service.
We strive to build a work environment where safety, respect, commitment, success and fun are driving principles.
Position Summary:
The Customer Service Representative will play a vital role by assisting the Order Desk Supervisor and Sales Director in facilitating workflow of the department ensuring accurate and timely processing of client orders.
The Customer Service Representative will provide administrative support in processing orders through our internal system in a timely and accurate manner. Partnering closely with key clients and internal departments, the Customer Service Representative will answer queries, provide status updates, and escalate arising issues to the appropriate parties. The Customer Service Representative will be knowledgeable about product specifications and technical details by participating in training and understanding window dimensions, features, and types.
Working within a small team, the right candidate will be passionate about delivering high quality work, with a “roll up your sleeves” kind of attitude.
This is a full-time position which requires strong organizational, interpersonal, detail-oriented skills and someone who is well versed in window specifications and data entry. The successful candidate will be disciplined, punctual, and a strong team player.
Key Responsibilities:
Ensure orders are inputted into the system accurately and timely
Answering incoming calls from customers and provide accurate product information
Collaborate with external departments, including Finance and Production to facilitate timely order completion
Foster strong relationships with customers by answering queries in a timely manner, providing accurate information on product specifications, issuing quotes, and collaborating with external departments to meet customer needs
Enter orders received through fax, email, and Fenevision system on a timely basis as dedicated priority
Ensure service requests are screened, processed, and closed utilizing RMA and existing service modules
Follow up with clients to extract feedback on quality of service received ensuring high level of satisfaction
Provide back-up support for Front Desk when required
Other tasks as assigned
Skills:
Sound understanding of window production and product specifications
Excellent oral and written communication skills
Working knowledge of MS Office Suite, MS Excel, and databases
Demonstrated ability to accurately calculate measurements
Time management and project prioritization skills
Attention to detail and problem-solving skills
Strong organizational skills with the ability to multi-task
Education & Experience:
Post Graduate education
2+ years customer service experience within windows manufacturing industry
Hands-on experience with data entry, reporting, and scheduling
We thank all interested candidates for applying. Successful candidates will be contacted to participate in th…
Title: Customer Service Representative
Company: Stage Windows & Doors
Location: Vaughan, ON
Category:
