Overview
Customer Service Representative Jobs in North York, ON at Abstract Management Group
Full job description
Abstract Management Groupis a well-renowned customer acquisition, customer support, and business development service provider across theNorth Yorkarea. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service Representative is the heart of what we do for our clients!
The main goal of our Entry Level Customer Service Representative is to ensure excellent customer service standards, appropriately and accurately answer inquiries, and complete sales / contract transactions to those inquiring customers. Our Entry Level Customer Service Representative thinks fast on their feet, possesses contagious energy, and maintains a high level of confidence in their knowledge and expertise with people.
Entry Level Customer Service Representative Core Responsibilities:
Identify our customer’s needs and recommend appropriate products and services that are individualized to their preferences
Sustain and maintain relationships with all customer accounts based on trust and loyalty
Be an expert in all product and service offerings, to better ensure appropriate customer support in handling questions and concerns
Keep a spotless record of client and customer interactions and maintain records in accordance with company policy using our CRM software
Work cohesively with other Entry Level Customer Service Representatives and other internal team members to ensure all goals are met
Character Traits of our Next Entry Level Customer Service Representative:
Initiative: ethical, optimistic, adaptable, self-starter
Organization Skills: attention to detail, time management, self-management
Learning: student mentality, learning attitude, learns from other Customer Service Representatives
People Skills: professional, exemplary written and verbal, customer focused
Experience and Education Requirements We ask our Entry Level Customer Service Representative to have:
A High School Diploma or GED equivalent is a must
1+ years of experience is highly recommended, but not required
Confident in an entry-level position and a learning environment with mentorship from other Entry Level Client Service Trainees and upper-level management
Experience in a hospitality, warehouse, or team-focused environment is highly desirable
Comfortability in a fast-paced environment
Job Type: Full-time
Salary: $40,000.00-$50,000.00 per year
Flexible Language Requirement:
French not required
Schedule:
Monday to Friday
Weekends as needed
Work Location: In person
Title: Customer Service Representative
Company: Abstract Management Group
Location: North York, ON
Category:
