Overview
Customer Service Rep – PTG – Customer Service Jobs in Vaughan, ON at Toro Group of Companies
Full job description
JOB SUMMARY
The Customer Service Representative reports to the Customer Service Manager at Protemp.
MAJOR RESPONSIBILITIES/ACCOUNTABILITIES
Health and Safety
Create and maintain a culture of Safety First.
Works with the Health & Safety Department to ensure implementation of Toro Aluminum’s safety program and adherence to all safety requirements.
Report any known workplace hazards or violations of the Act to promptly in line with Company process.
Technical/Function
Manage orders for the following but not limited to: Toro Group – all group intercompany orders, Service, 3rd party orders
o Import EDI orders, transferring files from EDI (A+W) Alfak, update status, delivery date
o Validate pricing and confirm system price with the current quotation
o Validate all orders through matching and checking purchase orders with printed order confirmation for PO Number, Project Name, Price, Specifications and makeup, Quantity, Dimensions, minimum square foot, and surcharges
o Validate and release into production
o Enter changes to orders (ie. cancelling, quantity or size revisions and updating the order when necessary)
o Release the order/s into production,
o Entry of replacement orders of defective glass
o Identify, investigate, and escalate any pricing discrepancies
Process/enter and manage Sample order requests until picked up or shipped
Calculate and provide ad-hoc quotes for non-project or replacement orders
Source and distribute drawings as required (ie. Programming, fabrication lines, cutting)
Provide Shipping Department with instructions for crated orders
Review past due orders and follow up with scheduling/production team as required
Escalate and follow up re rush order or special requests
Communicate with customers regarding status of orders
Provide copy of replacement orders with attached copy of the invoice for Accounts Receivable to process credit note as applicable
Enter and process purchase orders for customer orders that are being purchased out
Other duties as assigned
Internal/External Customer Service
Builds and maintains strong relationships with Toro internal departments, external vendors, and Toro Aluminum stakeholders
Being proactive in identifying issues and helping to address these to best serve the needs of customers
Administration
Provide back up to Receptionist during absences (phone coverage, courier shipments, and entering Purchase Orders)
EDUCATION AND QUALIFICATIONS
Bachelor’s degree/College Diploma in Business Administration, or a related field.
EXPERIENCE
3-5 years Customer Service and Order Management experience in a manufacturing organization
1-3 years of experience in the aluminum/window/glass/doors or related industry
Ability to understand technical information and read drawings/measurements
Strong attention to detail with a high level of data entry accuracy
Ability to adapt to changing priorities and business needs
SKILLS
Able to work with A+W (ERP) system
Strong computer skills including MS Office (excel)
Superior time-management skills, multitasking skills, and the ability to prioritize tasks
Strong problem identification and problem resolution skills
Able to work collaboratively within a small team and demonstrate flexibility with job tasks
DEMONSTRATE COMPANY VALUES
Do what you say – act with …
Title: Customer Service Rep – PTG – Customer Service
Company: Toro Group of Companies
Location: Vaughan, ON
Category:
