Overview
Customer Service – Online Sales Support Jobs in Fredericton – New Brunswick at Sleep Country
Title: Customer Service – Online Sales Support
Company: Sleep Country
Location: Fredericton – New Brunswick
Category: Customer Service/HelpDesk, Remote / Online
Position: Â Customer Service Experience – Online Sales Support
Job Description
As an associate supporting Customer Service and Online Sales you will:
Respond to incoming calls, emails and chat requests;
Respond to various customer inquiries including warranty claims, online order requests and any other related issues;
Meet and exceed call center goals for customer service standards, sales goals, call duration and other objectives;
Support the online sales team during peak periods such as Boxing Day, Mad Friday, Cyber Monday, etc;
Support customers throughout their shopping experience;
Provide a complete sleep system by understanding customer needs, products such as mattresses, accessories, adjustable bases, etc. and closing the online sale with them.
Qualifications The Qualifications and Experience we like to see:
A minimum of 2 years’ experience in a sales and/or call center customer service environment
Any post-secondary
education
is considered an asset
Excellent
communication skills
in English and French, both written and verbal, is required
Avid multitasker
Ability to
work in a fast paced environment and deal with a high volume of customer requests
Problem management skills
Computer skills and familiarity with programs such as Microsoft Teams, Outlook, PowerPoint, Zoom
Ability to
problem solve effectively within company policies and guidelines
Tact and diplomacy at all times with internal as well as external customers
Work in a home environment
