Overview
Customer Service & Office Administrator – Auto Body Shop Jobs in Vancouver at Mainland Automotive Collision
About Us
We are a busy and growing auto body repair shop dedicated to providing high-quality repairs and exceptional customer service. We are looking for a friendly, organized, and reliable Office Administrator to be the first point of contact for our customers and help keep our daily operations running smoothly. Similar collision repair office roles typically focus on customer communication, scheduling, insurance claims coordination, and general office administration.
Responsibilities
- Greet customers and provide a professional, welcoming experience
- Answer and direct incoming phone calls and emails
- Schedule vehicle estimates, drop-offs, and pickups
- Assist customers with insurance and claim-related paperwork
- Communicate with insurance companies, rental agencies, and vendors
- Provide customers with repair status updates
- Create and maintain repair files and invoices
- Process payments and maintain accurate records
- Support estimators, technicians, and management with administrative tasks
- Maintain an organized and efficient front office environment
Qualifications
- Previous customer service or administrative experience preferred
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Professional and positive attitude
- Experience in the automotive, collision repair, or insurance industry is an asset
- Familiarity with ICBC claims, Mitchell, Audatex, or similar estimating software is an asset
- Proficiency with Microsoft Office and email systems
What We Offer
- Competitive compensation based on experience
- Stable Monday–Friday schedule
- Friendly, supportive team environment
- Opportunities for professional development and advancement
- Extended health and dental benefits
- Paid vacation and statutory holidays
- Company-sponsored events, including holiday celebrations and team lunches
- Casual dress code
This role offers an opportunity to work in a dynamic auto body shop environment where your automotive knowledge and customer service expertise will be valued. We seek motivated individuals eager to contribute to a high-quality service team while developing their skills within the automotive industry.
Pay: $20.22-$28.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Store discount
Work Location: In person
Title: Customer Service & Office Administrator – Auto Body Shop
Company: Mainland Automotive Collision
Location: Vancouver
