Overview
Customer Service & Client Care Jobs in Pincourt – Quebec at Groupe Autoforce
Title: Customer Service & Client Care
Company: Groupe Autoforce
Location: Pincourt – Quebec
Category: Customer Service/HelpDesk, Sales
Groupe Auto Force is looking for an Appointment Clerk to expand the team at the Business Development Center (BDC)!
You will
be the first point of contact with our sales department’s customers. Your mission is to provide an exceptional customer experience to those who contact one of our 8 dealerships via the internet, phone or email and to build a professional and trusting relationship with customers
* No experience in the automotive industry required
*
Location:
Pincourt (On-site)
Schedule:
35.5 hours / week
Monday to Thursday from 12pm to 8pm
Saturday from 10am to 4pm
Groupe Autoforce offers you:
A
competitive pay
plan and bonuses, based on experience and performance
Excellent benefits including a pension plan and a comprehensive insurance plan (medical, paramedical, dental, vision, virtual health/telemedicine, life and
disability insurance
)
The tools to ensure your success including ongoing training in-house and with our supplier BDC
A
dynamic
, motivated and positive team
Excellent work atmosphere and social activities both on and off the job
Discounts at our dealerships on the purchase of a vehicle, services or parts
Responsibilities:
Respond to inbound customer inquiries sent to us via web and phone;
Provide exceptional customer service to customers via phone, email and web;
Coordinate appointments with a sales consultant;
Follow up with existing and potential customers to generate sales appointments.
Requirements:
1 to 2 years of experience in call center, administration, customer support or customer service
Ability to
communicate with both french-speaking and english-speaking customers
Computer knowledge:
Microsoft Excel, Word, Outlook and CRM tools (an asset)
