Overview
Customer Service Broker Jobs in Airdrie, Canada at RateHub
Title: Customer Service Broker
Company: RateHub
Location: Airdrie, Canada
Category:
Experienced Customer Service Broker
Reporting to the Customer Service Broker Team Lead, this role is part of Ratehub’s Insurance team, fully remote replacement role based in Alberta.
Your Responsibilities
- Provide quality customer service and professional expert advice to clients
- Proactively conduct renewal reviews to ensure customer retention targets are met
- Handle outbound calls to existing clients for renewal review as necessary
- Liaison with insurers, building and maintaining relationships
- Administer, support and complete policy changes within our company partner’s portals and websites
- Review policies and make recommendations as required
- Adhere to the underwriting criteria set out by our broker partners
- Coordinate and follow up on client documents
- Respond to incoming calls and service customer needs
- Give claims advice to clients, report claims, follow up on claims
- Strong ability to multitask, prioritize, and manage time effectively
Your Qualifications
- RIBO license required
- Minimum 2+ years of insurance experience
- Independent, ambitious and competitive
- Thrives in a fast-paced environment
- Positive attitude
- Looking to grow with a rapidly expanding company
Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
The estimated compensation range for this position is $54,000 – $64,000 CAD.
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