Overview
Customer Service at SkyTeam Lounge YVR Jobs in Richmond at SkyTeam Lounge YVR – Global Lounge Network
Customer Service Agent
SkyTeam Lounge– Vancouver Airport
Responsibilities may include
Check-in and greet customers at Front Desk in a friendly and professional manner
Offer high level of consistent, personalized, sincere and engaging service
Meet and Greet customers and escort them to lounge seating area as required and handle general passenger inquiries. Must have knowledge of all types of accesses to the lounge and ensure proper admission instructions are followed.
Proactively seek out passengers requiring additional customer service care and attention.
Replenishing hot and cold food in the lounge e.g. buffet, coffee, snack etc.
Replenish liquor, wine, beer and soft drinks to ensure there is enough stock at all times.
Re-stock coffee cups, plates, bowls, glasses, napkins and cutlery especially peak hours
Maintain cleanliness of coffee, bar and buffet areas at all times
Communicate constantly with the kitchen to ensure product is ready for placement when required
Put away all dirty dishes and make sure all tables are clean and assisting clients with any needs they may have.
Maintain all the seating areas in order and furniture shall always be placed accordance to original design, TVs on at all times, volume maybe muted.
Wipe down tables and chairs continually
Collect newspapers and magazines and return to shelves or recycle as necessary
Work closely with team members to meet and exceed customer’s service expectations.
Ensure compliance with Company policies, procedures and service standards
All services shall be performed on a regular basis to assure superior cleanliness
Reports any unusual occurrences or requests to the supervisor or manager
Must be able to handle multi-tasking assigned by immediate supervisor
Additional duties as required
Requirements
1 to 2 years of customer service experience in hospitality industry
Experience working in YVR Airport is an asset.
Proficient in the English language (verbal and written)
Ability to speak 2nd language is an asset (French, Spanish or Mandarin)
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Ability to work cohesively with fellow colleagues as part of a team
Proficient or familiar with computerized systems
Maintain high standards of personal appearance and grooming
Strong interpersonal and communication skills
Completion of high school, college or equivalent combination education and experience.
Ability to work day, evening and night shifts any day of the week including weekends and holidays. A flexible schedule is preferred
Benefits
A dynamic work environment with great people
Continued career development and growth opportunities
Paid vacation time
Free food and drink in the lounge
Extended health, dental and vision package after 4 months for full time employees
Company Referral Bonus Program
Position Type
Full time and Part time
Salary: C$18.00 / hour
Night shift premium $1 /hour between 11:30 pm to 7:00 am
after 3 months probation, hourly rate will be readjusted base on woke performance
Please note that you must be legally eligible to work in Canada.
Require to have Serving It Right Certificate
Global Lounge Network
SkyTeam Lounge YVR
https://www.skyteam.com/en/lounges/Vancouver/
Job Types: Full-time, Part-time
Pay: $18.50-$21.00 per hour
Expected hours: No more than 40 per week
Benefits:
Dental care
Extended health care
Paid time off
Vision care
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Supplemental pay types:
Overtime pay
Education:
Bachelor’s Degree (preferred)
Experience:
Customer service: 1 year (preferred)
Work Location: In person
Title: Customer Service at SkyTeam Lounge YVR
Company: SkyTeam Lounge YVR – Global Lounge Network
Location: Richmond
