Overview
Customer Service Assistant/Server Jobs in Victoria at Beacon Drive In
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This position offers an opportunity to work in a dynamic and fast-paced environment, interacting with customers from diverse backgrounds.
Responsibilities:
– Provide excellent customer service by promptly responding to inquiries via phone, email, and chat
– Assist customers with product information, order placement, and issue resolution
– Maintain accurate and detailed customer records
– Process orders, returns, and exchanges efficiently and accurately
– Collaborate with other departments to ensure timely resolution of customer issues
– Identify opportunities to upsell or cross-sell products and services
– Handle customer complaints with empathy and professionalism
– Perform data entry tasks to update customer information in the system
– Analyze customer feedback to identify trends and areas for improvement
Experience:
– Previous experience in a customer service role is preferred but not required
– Excellent communication skills, both verbal and written
– Bilingual proficiency in English and [insert additional language] is a plus
– Strong data entry skills with high accuracy and attention to detail
– Ability to analyze customer needs and provide appropriate solutions
– Familiarity with phone etiquette and professional communication standards
– Sales experience or knowledge of sales techniques is beneficial
Location: [insert location]
Job Type: Full-time
We offer competitive compensation packages including benefits such as [insert specific benefits]. Join our team of dedicated professionals and make a difference in the lives of our customers. Apply today!
Job Types: Full-time, Part-time, Permanent, Seasonal
Salary: $16.75-$18.00 per hour
Expected hours: 20 – 40 per week
Benefits:
Casual dress
Dental care
Discounted or free food
Extended health care
Flexible schedule
On-site parking
Paid time off
Store discount
Flexible Language Requirement:
French not required
Schedule:
4 hour shift
8 hour shift
Day shift
Evening shift
Every Weekend
Monday to Friday
Morning shift
On call
Supplemental pay types:
Tips
Education:
Secondary School (preferred)
Experience:
Call center: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person
Title: Customer Service Assistant/Server
Company: Beacon Drive In
Location: Victoria
