Overview
Customer Service Agent – (Remote / Full-time / Afternoon & Evening) Jobs in Canada at Les Technologies Seedbox
Customer Service Agent – (Remote / Full-time / Afternoon & Evening)
Seedbox is looking for a full-time customer service agent for our afternoon & evening shift. As a customer service agent, you will champion our brand, and support Seedbox in achieving their business goals by engaging with clients to help them find resolution to their issue swiftly and efficiently.
A notable aspect of this role is that the customer service phone line wraps up at 5 p.m., leaving you with only the initial three hours of your shift to handle calls. Beyond that, it’s smooth sailing with emails and chats exclusively. How sweet is that!
You are perfect for this position if you :
possess excellent English spoken & written skills (French and other languages are an asset)
are available to work 40 hours / week, Tuesday to Saturday from 2 p.m. to 10 p.m
are available for remote training from 9 a.m. to 5 p.m. EST Monday to Friday for a duration of 4 to 6 weeks before transitioning into the above-mentioned shift
have a good work from home setup such as a designated private & quiet area, high speed hard-wired internet and a webcam for training and meetings
have a great track record within a customer service environment and find sales fun and motivating
are computer savvy and comfortable working between different software, websites and on multi screens at the same time
are able to manage multiple responsibilities simultaneously (chat / phone / email)
you can type fast enough to keep up multiple conversations
are familiar with online streaming services and web browsers
are know for your punctuality and positive attitude
Seedbox offers you in return:
an open-minded, diverse and welcoming environment to learn and grow in
a base salary of $16.50
a robust commission and sales incentive plan
a quarterly performance bonus
a remote work location
a comprehensive and flexible modular group insurance plan for which we pay between 55 % to 90 % of the premium depending on your plan selection
a group RRSP with an employer contribution of up to 3%
access to a robust telemedicine program (online clinic)
a time-off program that including vacation days, floating days and sick days
and much more.
Concretely, your daily responsibilities will be to :
engage and build relationships via live chat, email, and phone (inbound upselling, product recommendations, billing inquiries, basic technical assistance, and more)
use your expertise and genuine interaction to capitalize on sales opportunities
offer customized solutions to keep our customers satisfied and increase retention
work as a team to achieve goals and ensure high levels of service and quality.
Our recruitment process is:
You let us know that you are interested by applying
We contact you to get to know each other through a short phone call
You meet with the hiring manager
You join our team and invite your friends to join our great community!
A little free advice:
Don’t miss this opportunity. This is a position in which you can actively make a difference not only in our customers’ lives but towards the achievement of Seedbox’s business goals. You will have the opportunity to learn about our business and grow within Seedbox.
Oh, and one other little thing:
No need to run out to buy a suit or iron your pants. The entire hiring process is done remotely, and as far as we’re concerned, wearing pants is optional in virtual conferences.
OK, last thing:
If you’re not sure if you meet the qualifications and you think you won’t apply despite your interest, apply anyway! We don’t hire around keywords. We hire real people who have a voice we want to hear. Technical skills can be learned!
P.S. – Share this offer. Don’t worry about your current friend or colleague stealing this job. We have plenty of openings right now, and we know how to be opportunistic when it comes to finding a place in our community for nice, talented people
Job Type: Full-time
Pay: From $16.50 per hour
Work Location: Remote
Title: Customer Service Agent – (Remote / Full-time / Afternoon & Evening)
Company: Les Technologies Seedbox
Location: Canada
