Overview
customer service adviser Jobs in Mississauga at Canada Visa Express
Work Term: Permanent
Work Language: English
Hours: 40 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience: 2 years to less than 3 years
Work setting
Urban area
Tasks
Act as spokesperson for an organization
Advise clients on advertising or sales promotion strategies
Assist in the preparation of brochures, reports, newsletters and other material
Gather, research and prepare communications material
Prepare and/or deliver educational, publicity and information programs, materials and sessions
Access and process information
Address customers’ complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Order office supplies and maintain inventory
Perform general office duties
Receive and log complaints
Receive credit and employment applications
Receive payments
Maintain and manage digital database
Write and edit press releases, newsletter and communications materials
Answer clients’ inquiries and provide information
Consult with clients after sale to provide ongoing support
Supervise office and volunteer staff
Area of work experience
Marketing
Area of specialization
Audio/audio-visual
Interactive/new media
Communications
Security and safety
Criminal record check
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Overtime required
Tight deadlines
Work under pressure
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Quick learner
Screening questions
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
What is the highest level of study you have completed?
Title: customer service adviser
Company: Canada Visa Express
Location: Mississauga
