Overview
Customer Service Admin Representative at Vancouver Jobs in Vancouver, British Columbia at Reimagined Parking
Title: Customer Service Admin Representative at Vancouver
Company: Reimagined Parking
Location: Vancouver, British Columbia
DescriptionCustomer Service Admin Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.
Key Responsibilities
Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
Embrace performance-based assessment approach to improve communication, timeliness, and overall satisfaction
Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers
Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.
Provide comprehensive branch, lot and account maintenance support
Respond to customer inquiries ensuring customers receive timely resolution and accurate information
Demonstrate excellent customer service to assist in retaining Monthly Parking customers
Ensure all customer account information is updated accurately and notes are entered for every transaction.
Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
Complete and maintain any required paperwork or record keeping methods
Keep up to date with changes in workflow, policy, and product knowledge.
Keeps accurate records and updates all systems with required information.
Processes all work orders and upload the required documents to the share drive.
Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive.
Assist with monthly Guest Passes for the location invoicing purposes.
Maintains deliverable calendar to ensure all departments meet external deadlines.
Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here.
Issue, enter, and track Temporary paper passes as needed
Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
Provide service for telephone-based customers for sign-ups and maintenance of monthly parking accounts.
Provide user support/assistance to customers using the web-based internet
Other duties as assigned
Skills, Knowledge and Expertise
Must be at least 18 years of age
G12/Equivalent
Previous experience in a customer service or administrative role preferred
Strong interpersonal and written oral communication skills
Excellent organizational and time management abilities
Strong work ethic and reliability with professionalism
Proficient computer skills, including Microsoft Office Outlook and Word
Strong attention to detail and hi…
