Overview
Customer Operations Leader Jobs in Petrolia, Canada at Indigo
Title: Customer Operations Leader
Company: Indigo
Location: Petrolia, Canada
Category:
Position: Customer Operations Leader at Indigo
Location: Petrolia
Lead customer experience initiatives at Indigo as a Customer Operations Leader. Drive omni sales results while coaching and guiding Customer Experience Representatives for optimal service delivery.
In this leadership role, you will be responsible for enhancing customer satisfaction and meeting sales goals while supporting a collaborative store culture. Your experience in customer service or operations will be critical, as you will advocate for customer needs and ensure smooth inventory operations. Fostering team development through coaching and engagement is key to success in this position.
Key Responsibilities:
• Coach Customer Experience Representatives on service excellence
• Drive omni-sales program execution using effective technology
• Identify customer needs and suggest improvements
• Support customer engagement activities and events
• Manage inventory processes and store operations
Requirements:
• 1-2 years in customer service or operations roles
• Proven leadership skills with a focus on team development
• Knowledge of health and safety standards
• Ability to lift items up to 40 pounds
• Bilingualism in French and English required in Québec
Enhance Indigo’s customer experience with your leadership and operational skills.
#J-18808-Ljbffr