Overview
Customer Experience Representative Jobs in Mississauga, ON at DRIAS INTERNATIONAL LTD
Full job description
Job Title:Customer Experience Representative
Language:English
Position Type:Full time
City:Mississauga
Work Type & Hours:Permanent, Hourly Paid – 35-40 hours per week
Work Environment:Customer Experience Department
Career Level:Professional & Experienced
drias International is an ambitious, innovative, and fast-paced company. We offer exceptional training and development programs, along with competitive pay and great benefits all within an engaging, fun, and collaborative work environment. drias International staff members have a unique opportunity to gain national knowledge and expertise in handling policies across various regions and territories. At drias International, we all work together to come up with big ideas and bring them to life. We focus on our customers first, we bring our best, and we are stronger together.
drias International offers a comprehensive benefits package, including:
Health insurance
Long-term disability
Company paid short-term disability, life insurance, and AD&D
Generous vacation policy
Personal care days
Pension (RPP)
Health club reimbursement
Tuition reimbursement
Summary Overview:The Customer Experience Representative provides professional, courteous, and accurate responses to written customer inquiries.
Essential Responsibilitiesinclude the following. Other duties may be assigned.
Delivers excellent customer service to clients.
Updates morning report financials with DPN’s.
Collaborates with Finance department to ensure procedures are handled by business rules.
Manually enters loan, policy value calculations and surrenders.
Provides information and service to existing and new customers regarding a full range of products. Uses sound judgment and flexibility when recommending appropriate options and solutions.
Troubleshoots and gathers information for customers to identify root causes of customer dissatisfaction and determines appropriate course of action. Escalates to different departments when appropriate.
Processes a variety of policy change requests within set service standards.
Processes correspondence and return mail accurately and within standards.
Identifies opportunities for process improvements.
Takes calls for the Customer Experience team as needed.
Cross-trained on other blocks of business and other department functions.
Special projects as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skills and ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experiences
High school diploma required.
Language and Communication Skills
Excellent verbal and written skills are required as well as good customer service skills. Ability to read, interpret, understand and explain documents to customers. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from managers, co-workers, agents, customers, and the general public. Must display excellent phone and email etiquette, and the ability to communicate in a pleasant and friendly manner.
Proven professional letter writing skills required.
Professional Skills
Must be able …
Title: Customer Experience Representative
Company: DRIAS INTERNATIONAL LTD
Location: Mississauga, ON
Category:
