Overview
Customer Experience Manager for Call Center Jobs in Mont-Tremblant, Canada at Ariston Holding N.V.
Title: Customer Experience Manager for Call Center
Company: Ariston Holding N.V.
Location: Mont-Tremblant, Canada
Category:
Lead customer service excellence as a Customer Experience Manager. Oversee a high-performing team dedicated to outstanding service and customer satisfaction in a hybrid work model.
In this role, you will inspire the Customer Service and Order Management team, implementing best service practices and fostering a culture of loyalty. You will define satisfaction metrics, guide continuous improvement efforts, and build relationships across the organization. Effective communication and leadership are key to your success.
Key Responsibilities:
• Lead and develop a customer service team in a hybrid model
• Collaborate on shipping timelines and product availability
• Resolve escalated issues with tact
• Provide operational expertise in SAP
• Implement demand planning initiatives with sales teams
Requirements:
• Bachelor’s degree in Business Management or equivalent experience
• 3-5 years management experience in customer service
• Five years’ experience in call center settings
• Strong proficiency in Microsoft Office Suite
• Experience with ERP systems, especially SAP
Enhance customer relationships, drive service excellence, and lead your team to achieve high satisfaction levels with focused initiatives.
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